Refund & Return Policy

Refund & Return Policy – Hanpaolu

Effective Date: [2024/05/10]

Thank you for shopping with Hanpaolu. We want you to be fully satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return within 14 days of receiving your order.
Items must be unused, in their original condition, and in the original packaging.
Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return:

Customized or special-order products.
Items that have been used, damaged, or altered after delivery.
Clearance or final sale items.

3. Return Process

To initiate a return, please contact us at [Insert Contact Email] with your order number and reason for return.
Once approved, you will receive return instructions.
Customers are responsible for the return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5-10 business days.
Shipping fees are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange for the same item, please contact us at [Insert Contact Email].

6. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or refund at no extra cost.

7. Contact Us

For any return or refund inquiries, please contact:

Hanpaolu
🌐 Website: www.hanpaolu.com
📧 Email: [hanpaolu01@gmail.com]